PO Boxes (Post Office Boxes) serve as a convenient and secure way to receive mail and packages, especially for individuals and businesses who need a separate mailing address. Understanding the delivery policies of various carriers to PO Boxes is essential to ensure timely and successful deliveries. This comprehensive guide will provide an overview of FedEx, DHL, UPS, and Amazon’s policies on delivering to PO Boxes and suggest alternative options for users of these services.

FedEx
FedEx’s Policy on PO Box Deliveries
FedEx, one of the leading global shipping carriers, has certain restrictions when it comes to delivering packages to PO Boxes:
- FedEx Ground and FedEx Home Delivery: These services do not deliver to PO Boxes.
- FedEx Express: This service also does not deliver to PO Boxes.
FedEx SmartPost
FedEx SmartPost is a collaboration between FedEx and USPS, primarily designed for low-weight, residential shipments. Through this service, FedEx handles the transportation of the package, and USPS handles the final delivery to the destination, including PO Boxes. This can be a viable option for those who need to ship packages to PO Boxes.
FedEx Alternative Options for PO Box Users
For those who require FedEx services but use a PO Box, there are alternative options available:
- FedEx Delivery Manager: This service allows users to customize and manage their package deliveries, with options such as redirecting the package to a different address or holding it at a FedEx location.
- Hold at Location: This option allows users to have their package held at a nearby FedEx location (such as a FedEx Office store) for pickup.

DHL
DHL’s Policy on PO Box Deliveries
DHL, another major international shipping carrier, has a similar policy to FedEx when it comes to PO Box deliveries:
- DHL Express: DHL Express does not deliver to PO Boxes.
- DHL eCommerce: This service, designed for e-commerce businesses, also does not deliver to PO Boxes.
DHL Alternative Options for PO Box Users
If you need to use DHL services and have a PO Box, consider the following alternatives:
- DHL On Demand Delivery: This service enables users to manage their package deliveries, including options to redirect packages to a different address or hold them at a DHL Service Point.
- DHL Service Points: These locations, typically found in retail stores, allow users to pick up their packages if they cannot receive deliveries at a PO Box.

UPS
UPS’s Policy on PO Box Deliveries
UPS, a major shipping carrier in the United States, also has restrictions when it comes to delivering packages to PO Boxes:
- UPS Ground and UPS Air services: UPS does not deliver to PO Boxes using its standard ground or air services.
- UPS SurePost: UPS SurePost is a collaboration between UPS and USPS, similar to FedEx SmartPost. UPS handles the initial transportation of the package, while USPS handles the final delivery to the destination, including PO Boxes.
UPS Alternative Options for PO Box Users
For those who need to use UPS services and have a PO Box, there are alternative options available:
- UPS My Choice: This service allows users to manage their package deliveries, with options to redirect the package to a different address or hold it at a UPS Access Point location.
- Access Point Locations: UPS Access Point locations are found in local businesses and offer package pickup for those who cannot receive deliveries at a PO Box.

Amazon
Amazon’s Policy on PO Box Deliveries
Amazon, the largest online retailer globally, has its own set of policies regarding deliveries to PO Boxes:
- Amazon Prime: Amazon Prime members may receive shipments to PO Boxes, but some restrictions apply. For example, items that are too large or require a signature upon delivery cannot be delivered to a PO Box. 2. Non-Prime deliveries: Non-Prime deliveries can also be sent to PO Boxes, but similar restrictions apply. Customers should check the item’s shipping details before placing an order to ensure it can be delivered to a PO Box.
Amazon Alternative Options for PO Box Users
If you need to receive Amazon deliveries but have a PO Box, consider the following alternatives:
- Amazon Locker: Amazon Lockers are self-service kiosks located in various public locations, such as grocery stores, where customers can pick up their packages. When placing an order, customers can choose an Amazon Locker as their delivery address.
- Amazon Hub Counter: Amazon Hub Counters are found in local businesses like convenience stores and pharmacies, where customers can pick up their packages during the store’s regular business hours.

USPS: The Primary Carrier for PO Box Deliveries
Overview of USPS Services
The United States Postal Service (USPS) is the primary carrier for PO Box deliveries. USPS offers a range of services, including:
- First-Class Mail
- Priority Mail
- Parcel Select
- Media Mail
Comparing USPS to Other Carriers for PO Box Deliveries
When considering USPS compared to other carriers for PO Box deliveries, there are some advantages and disadvantages:
Advantages
- USPS is the only carrier that can deliver mail and packages directly to PO Boxes.
- USPS generally offers lower shipping rates than FedEx, DHL, and UPS, especially for small packages and media mail.
- USPS provides free PO Box forwarding services to a physical address, allowing users to receive packages from other carriers.
Disadvantages
- USPS may have slower delivery times compared to FedEx, DHL, and UPS for certain services.
- USPS may not offer as many shipping options, such as expedited services, compared to other carriers.
Choosing the Right Delivery Option for PO Box Users
Factors to Consider
When choosing the right delivery option for your needs, consider the following factors:
- Cost: Compare shipping rates between carriers to find the most cost-effective option.
- Speed: Evaluate the estimated delivery times of each carrier to ensure your package arrives when needed.
- Availability: Some carriers may not deliver to your PO Box, so verify each carrier’s policies before placing an order.
Recommendations for Different Scenarios
- If you need to receive mail and small packages at a PO Box, USPS is the best option.
- If you require fast, reliable shipping with tracking and insurance, FedEx, DHL, or UPS may be a better choice, and you can utilize their alternative options for PO Box users.
- If you primarily order from Amazon and need a secure location to receive your packages, consider using Amazon Locker or Amazon Hub Counter.
Conclusion
In conclusion, FedEx, DHL, UPS, and Amazon have varying policies when it comes to deliver to PO Boxes. While USPS is the primary carrier for PO Box deliveries, alternative options are available for those who need to use other carriers. By understanding these policies and choosing the best delivery option based on your needs, you can ensure your packages arrive safely and on time.